With over 25 years of insurance industry experience, Karen Rzeszutko is Roanoke Claims Services’ Assistant Vice President, Professional Liability Claims in Chicago, IL. She is responsible for adjusting complex Shipper’s Interest, NVOCC Legal Liability, Air Legal Liability, Warehouse Legal Liability, Motor Truck Cargo, Continent Motor Truck Cargo and Errors and Omissions claims. Karen attends numerous mediations and has extensive experience with depositions.
As a coauthor, Karen is a contributor to the transportation industry publication Heavy Lift & Project Forwarding International. She has delivered cargo insurance workshops and seminars to numerous clients. She is also a member of the Claims and Litigation Management Alliance and on the Alternative Dispute Resolution sub-committee as well as the Insurance Fraud Committee.
Previously as Manager Broker/Forwarder Services for Roanoke Trade, Karen was responsible for the overall budget of both the marine and bond departments. Her previous insurance experience includes Claims Supervisor for The Hartford and Marine Claims Adjuster for Intercargo Insurance Company while she gained valuable experience as an Assistant Underwriter Contract Surety, Assistant Underwriter Professional Liability Errors and Omissions, and Customs Claims Representative.
Roanoke Claims Services is a division of Roanoke Insurance Group Inc., specializing in insurance and bond solutions for international trade and transportation. Roanoke is a subsidiary of Munich Re as well as an affiliate of Munich Re Syndicate, Ltd., and is the North American primary insurer of marine insurance and customs bonds for this worldwide organization. Roanoke Claims Services maintains settling authority for its underwritten business, which contributes to prompt resolutions and successful recoveries for its clients; and the concentration of staff and technical expertise enables it to provide any number of support roles that your organization may need to administer claims.
As a claims professional, I believe customer service is a priority. Taking the time to explain the process and handling a claim quickly is essential in proper claims handling.
– Karen Rzeszutko